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If you aren’t happy with the services currently being provided, changing providers can be a good option. This is all part of the choice and control you have over your NDIS plan and your life.

It can sometimes be quite challenging to make the decision to switch providers, and you might be unsure about how to go about this process. But it’s important to remember that you deserve to have the right people on your team.

In this article, we will cover how to change providers in 6 simple steps.

Why would you want to change to another provider?

Being dissatisfied with the services provided is enough of a reason to change providers. But here are some other reasons you might want or need to change:

• If you move to a different area where the provider doesn’t operate
• The provider changes the services they offer and they no longer suit your needs
• The provider can’t accommodate changes you want to make, such as to support hours or the type of services you receive.
• You have found a provider that is more affordable
• Your current provider doesn’t specialise in the area you need them to, for example in mental health
• You are seeking better rapport or more aligned values with your provider

1. Consider talking to your current service provider

While this step is entirely optional for NDIS participants, it can be helpful to express your concerns to your current provider to see if anything can be done to turn things around. You can let the provider know you are considering stopping their services and moving elsewhere.

If you feel comfortable, let them know why you want to change providers. To prepare for this conversation, you could write down a list of concerns and any constructive feedback.

If the issue can’t be resolved, or you have already decided you want to switch, you can move to the next step.

2. Check your service agreement for details

Your service agreement should tell you exactly how to cancel your services. If you don’t have a service agreement, call or email your provider and ask them for this information. It’s a good idea to get this information in writing.

The terms and conditions in this agreement will include how much notice you need to give the provider and any cancellation costs for ending the agreement early. If you’re unsure about anything in the service agreement, you can ask your provider to clarify. If you have a support coordinator, they might also be able to help

Here are some extra tips for making changing providers as easy as possible:

• Consider your support needs: Make sure your new provider has the skills and experience to meet your specific support needs. For example, if you need a provider who specialises in mental health, this would be prioritised in your search.
• Discuss your needs with your new provider: Once you have chosen a new provider, you should have a conversation with them about your support needs. This will help them understand your needs and provide adequate support.
• Remember that changing providers can be a positive step toward receiving the support you need to achieve your goals.

Choosing the right providers is a crucial part of building a strong team to support you. Although it can be difficult to make the decision to change providers, it’s important to make sure you have providers on your team who are well suited to your needs and goals. If you are looking for new providers in your area, HeyHubble can connect you with trusted providers who are matched to you and your needs.